Recently, I was asked to present to a group of United Way volunteers about the basics of social media (SM) and advise them how best to take advantage of these new tools to further their mission and achieve their goals. So I thought I’d share a snapshot of my presentation here.
If you are actively using SM tools and have integrated them into your overall marketing strategy and plan, then this will likely be too basic for you. However, we have found that many are still struggling with what exactly all these tools are and how they can best be used to help achieve business and marketing goals. If you are in this latter group, maybe the information here will be helpful.
To start, one of the biggest challenges with SM is just trying to figure out what functionality these tools provide and how to effectively use them. As you can see from this image, there are hundreds, if not thousands, to choose from.

Three of the most common SM tools that I will focus on here are Facebook, Twitter and LinkedIn. In this post, I’ll talk about Facebook and Twitter. In the second, I’ll provide an additional Twitter case study, talk about LinkedIn, and then summarize with our recommendations on how best to take advantage of these tools to meet your goals.
So, let’s start with Facebook
. Facebook is a free-access social networking application used by over 200 million users globally. In order to connect with people on Facebook, you have to “friend” them (yes, the noun just became averb) and they have to “accept” you as a friend. Once you are connected, you can begin networking: see their activity, who else they’re friends with, comment back on their updates, etc. Some cool features of Facebook include the ability to posts websites, images, and video right on your page. This is an important point and distinction from an environment such as email or even other SM environments, where you have to click on a link and go to another site to view it. On Facebook, it serves it all up right there on your page.
Another cool feature of Facebook is the ability to “become a fan” of pages. They could be company pages, cause-oriented campaigns, Hollywood stars, etc. This is not only fun for users to “become a fan” of groups they are associated with, care about, and/or want to promote to their friends, but they can be a very effective way for organizations and businesses to create an online community where they can keep users, donors, and constituents up to date on the happenings of the group. You can efficiently feed content to your Facebook fan page by linking it with your organizations’ blog, so blog posts automatically feed into your Facebook page.
Similar to fan pages, nonrprofits can create Cause pages that users can join. With Cause pages, interested users can join and thereby encourage their friends to learn more and join as well. While these Cause pages have not shown success in actually raising dollars for nonprofits, they can quickly and efficiently raise awareness and visibility of the work of the organization in a cost-effective manner. There are many more features of Facebook, and new applications introduced daily. We strongly recommend a serious evaluation of Facebook for your department, product, individual brand, or company/organization for these and many other benefits.
Secondly, let’s look at Twitter, which is a free-access microblogging SM networking tool.
The essence of Twitter is short 140 character “tweets” very similar to the updates in Facebook. You can use tools such as TweetSync to have your tweets automatically feed into your Facebook page. Unlike Facebook, where you can only talk to “friends” who’ve accepted you, you can “follow” anyone on Twitter whether they reciprocate or not – ie, you can follow others even if they don’t follow you.
Also unlike Facebook, Twitter provides great search ability and can be a very effective tool for quick research. As a simple example, a few weeks ago, I was trying to compress a video and having trouble. I sent a tweet out to ask if anyone had advice, and using TweetSync, had it also appear on my Facebook page. Literally within minutes, I had two responses – one on Facebook from a personal friend and one on Twitter from someone I had never met. I had my problem solved almost immediately.
There are many, many tips to effectively using Twitter and many perceived “rules” that you don’t necessarily need to follow. While I won’t go into all them here, a critical practice to using Twitter successfully is setting expectations for what your followers can expect from the specific account. For example, Dell Outlet uses their Twitter account exclusively for sharing deals on Dell equipment. That’s it. They don’t follow others, they don’t mix up the content of their tweets to be funny jokes, personal stories, and business information. They share great deals, and that’s it. And if the number of followers is any indication, it’s working. When I checked today, they had 583,428 followers. And how many do they follow, you may ask? 23 users.

Twitter is a very fast-growing, popular SM tool. In fact, Twitter saw 1M new users in December 2009 alone, and as of this presentation in early May, had a total of 4.3 M users according to mashable.com, including many stars, politicians, and some of the most well-known brands. We see huge potential for businesses and individuals to leverage Twitter for their business and marketing goals.

Look for the next post to cover another Twitter case study, a brief overview of LinkedIn, and a wrap up with our recommendations for how best to leverage SM tools to meet your business objectives.